We hope you are delighted with your purchase from Aflair. However, if you find it unsuitable or you’re not entirely satisfied, please notify us in writing or by email within 7 days and return the purchase still in a completely saleable condition and in their original, unmarked and undamaged packaging. Aflair retains the right to refuse a refund on any item not deemed to be resalable.
All damages must be reported with photographic evidence, within 48hours of delivery being signed for. It is the responsibility of the customer to check all items and parts of items for any damage to products received.
Once the products you wish to return have been received by us and checked, a refund for the agreed amount will be actioned to the original method of payment. Please allow 14 days from return for this process to be complete
Please note that we do not offer a free returns service.
We do not refund the return postage cost or the original delivery charge unless the goods are faulty.
We do not accept responsibility for items lost or damaged in transit back to us. If returning your purchase by mail we recommend that you get proof of postage.
Returns cannot be accepted once the assembly process has begun.
We retain the right to charge a re-stocking fee of up to £50 for items that are returned to our warehouse due to non-compliance with our Terms and Conditions.
The furniture has a one year constructional manufacturers guarantee, on condition that it is cared for in accordance with Aflair product care advice.
AFLAIR does not provide refunds on the following:
- Items returned after 14 days
- Damaged items not notified to Aflair in writing or by email with photographic evidence within 48 hours of receiving them.
- Items returned damaged and not in their original packaging
- Made to order items, sofas and upholstery
MADE TO ORDER ITEMS
‘Made to Order’ items (including sofas and upholstery) carry a 100% cancellation charge.
CANCELLATIONS AND AMMENDMENTS
You have the right to cancel your order at any time before your order has begun to be processed. If your order has been, or is being processed, please follow our returns procedure. If you do wish to make an amendment to your order please contact the Store Manger.
Upholstery items or any ‘Made to Order’ items are subject to a 100% cancellation charge. This includes for example items not fitting into your required space because of unforeseen access issues. It is the customer’s responsibility to check all product measurements and delivery access points.
CANCELLATIONS BY AFLAIR
We reserve the right not to accept an order if:
- We do not have the stock to fulfill the order
- If we are unable to deliver the product to your area
- If an item was incorrectly priced or described on the web site
-If your payment was not authorised
If an order is cancelled by Aflair, any payments made to us will be refunded within 30 days of the cancellation
Delivery time will be approximately 3 - 14 days for items that are in stock. Once the item is ready to be dispatched we will contact you to arrange a convenient day as a signature is always required. If an item is in stock and you require it urgently then please call the store manager to arrange this.
If you wish to change your agreed delivery day you must contact the store manager at least 48 hours before the delivery to avoid being charged an administration fee. With local deliveries we will try to allocate an am or pm delivery but cannot guarantee this.
Furniture is generally delivered Monday to Saturday. The store administrator will assist and facilitate this service for you.
We out source our delivery service to a professional team who take great care with your furniture. They cannot be held responsible for damage to floors, carpets or walls if they are insufficiently protected. Provisions must be made by the customer to protect these areas during the delivery process.
To avoid any disappointment during delivery please measure all access points and final resting space of your furniture item[s]. It is the customer’s responsibility to ensure it fits into the desired space. Charges apply for collection and re delivery.
All items must be paid for in full prior to delivery.
‘Made to Order’ and Upholstery items have an approximate 8 week lead time. You will be contacted to arrange a suitable delivery as soon as the goods are ready to be delivered.
Sold as seen ‘or shop soiled items may be sold as 'imperfect'. This will be detailed on the delivery note. By signing the delivery note you are acknowledging that the item has been sold and received as ‘Sold as Seen’.
You will only be charged one delivery charge for orders containing multiple items (London Postcodes only). Contact the store manager for further delivery guidelines.
Failed deliveries due to no one being present to receive the furniture at the pre-arranged time will be charged for re-delivery.
We do not hoist or deliver through windows. Any special delivery arrangements are the responsibility of the customer. Please ensure you have created sufficient access so your item[s] can be delivered with the minimum of disruption to your space.
Customer furniture collections take place at our London SW15 warehouse. Any outstanding balances on items to be collected must be paid by chip and pin at the till point prior to collection. We do not accept credit cards over the phone to pay the balance on Collection. Any intention to collect from our warehouse must be organized with the store manager 48 hours in advance.
When Furniture items are ready to be delivered you will be contacted, however if it is inconvenient to deliver the goods we can store the goods free of charge for 7 days at no cost. After this period there is a charge of up to £40 per week.
Aflair reserve the right to change any product prices or product specifications. All prices and descriptions supersede all previous publications. All sizes are approximate.
Aflair takes care to ensure that product information and colors are accurate. Due to the limitations of the photographic process, goods may not be exactly the same color as shown.
Delivery dates and stock due in dates do not form part of any contract with us and we cannot be held liable for any losses whether direct or indirect if your order is delayed or not delivered by any dates that may have been given by us. Aflair products are intended for use in a domestic residential use only and we provide no guarantees for their suitability outside of this. We do not provide any guarantees if they are used in a commercial, public or contract environment.
Anti Fur Policy
Aflair is an ethical retailer. We do not support real fur in fashion, and believe that the breeding of animals for their fur cannot be justified. We therefore prefer to use imitation fur. Our leather and animal skin products use skins which are a bi-product of the food industry only.
All of our quoted prices are inclusive of VAT at the prevailing rate, however adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT.
Ownership of goods shall remain with Aflair For Home and shall not pass to the customer until the agreed price together with all other sums due from you to Aflair have been paid in full and goods have been delivered to your home.
Nothing in the terms and conditions in any way limits our liability for death or personal injury caused by our negligence or by fraud.
We reserve the right to accept, refuse, or limit your order for any reason, including, but not limited to: credit review; the unavailability of a product or errors in pricing or product descriptions posted on the website or elsewhere.
We will accept no liability for personal expenses incurred either directly or indirectly from your Aflair purchase or its delivery. This includes claims for personal time, telephone calls and incidentals.
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of your order shall be limited to the purchase price of the goods purchased only.
We shall take all reasonable precautions to keep the details of your order and payment secure, except where we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Our staff have a right to work in a non-threatening environment, we reserve the right to refuse any sale of Products, services or contact with any person who displays verbal, physical and/or threatening behaviour towards our staff.
Distance Selling Regulations 2000
If you are a UK/EU consumer, one of the most important implications of these regulations is a cooling off period of 7 days during which you have the right to cancel. You must provide notice of cancellation in writing and it must be posted to or emailed to Aflair and you must ensure this is done no later than 14 working days after receipt of goods. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
Aflair For Home Ltd
The Exchange Shopping Centre
020 8789 7377